Guidance in crafting your organisations strategic response to the NHS Test and Trace requirements.


People responsible for developing their organisations strategic response to the NHS Test and Trace requirements.


The responsibility to maintain records for Test and Trace is a new obligation from the UK government. This session will specifically cover the guidance for England, Wales and Scotland and take in to account the latest updates to Test and Trace at the time of the session.

Through this workshop we will:

  • Understand the new obligations imposed by NHS Test and Trace
  • Understand how this new obligation interacts with GDPR and review GDPR
  • Explore the opportunities presented by people expecting to provide personal data when visiting
  • Understand where in your visitor’s experience it makes sense to collect NHS Test and Trace data
  • Look at examples of how other organisations are handling NHS Test and Trace and potential systems
  • Guidance on how CRMs can be used to meet test and trace obligations and the potential opportunity it brings
  • Undertake peer learning to develop your own organisations approach to NHS Test and Trace.


  • Knowledge of NHS Test and Trace and how it interacts with GDPR
  • A template for user journey mapping
  • Examples of existing practise
  • Guidance on selecting a system for NHS Test and Trace
  • Guidance on CRMs


Katherine Reid, Head of Data and Digital Innovation and Senior Consultant for Golant Innovation

Find out more about Katherine

Patrick Towell, Innovation Director (The Audience Agency) & Executive Director (Golant Innovation)

Find out more about Patrick

Patrick and Katherine have advised organisations big and small on GDPR. They have helped ticketed and non-ticketed venues and organisations – including Historic England, Artsadmin, and the Royal Opera House – through the confusing process of collecting data, overhauling processes and selecting new digital systems.


Our 2-hour Condensed Masterclasses are focused sessions with stimulus material, insights and guidance from our experts. Time is precious for senior leaders, our faster-paced Condensed Masterclasses bring you the information you need more quickly. Through your participation in activities, you will have the chance to consider your particular situation and share learning with peers.

Date: Thursday 10 December 2020, 10:00 AM - 12:00 PM

Cost: £95 per person

Click here to book your place

We are aware that payment on cards may be difficult right now. Please email if you’d like to discuss payment by invoice or to discuss group booking pricing.

Golant Innovation

“We have called on Golant to support organisations facing complex challenges, providing expert advice on governance, business models, funding, communications, operations and developing capabilities.

Kath Davies, former Director of Investment, Arts Council Wales

Other masterclasses available:
We have a variety of subjects available currently, including:

  • Digital Enterprise
  • Content Strategy
  • Scenario Planning

See the full list of masterclasses on offer