The Audience Agency is committed to making the information and resources that it provides via the web accessible to all users

Updated: October 2019.


The Audience Agency strives to ensure that its services are accessible to people with disabilities. The Audience Agency has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on

The Audience Agency makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1) and follow general principles of usability and universal design. We are targeting WCAG 2.0 Level AA of the W3C’s Website Accessibility Initiative (WAI) Guidelines.

Enabling the Accessibility Menu

The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

We are keen to be as inclusive as possible and value all feedback. If you wish to report an accessibility issue, have any questions or need assistance, please contact The Audience Agency via or call 020 7407 4625. Our working hours are 10 am – 6 pm, Monday – Friday – we aim to respond as quickly as possible.