Deadline for applications: 6 January 2025
Full time salary: £29,000
The Audience Agency delivers projects of different scales and lengths, and consultants can be working on a number of projects at any one time. This requires careful coordination across our teams and effective project management with clients.
Our clients seek out our consultancy and research to increase their understanding of existing and potential audiences and communities, develop their engagement practice and/or provide research and evidence to inform policy and strategy. TAA has a strong focus on social value, and in developing insights to understand specific target groups, those with protected characteristics or people who may be excluded from cultural activity.
Role Purpose
To provide support to our Senior Consultants, Research and/or Data Projects teams to ensure projects are delivered on time, to the specification and within the budget.
This role is an opportunity to develop knowledge and skills and increase understanding of the cultural sector. The post holder will be encouraged and supported to develop their skills and with their professional development – whether in project management or wider consultancy skills.
Key Result Areas
To support the effective and efficient delivery of projects
- To project manage consultancy delivery in line with The Audience Agency’s project management practices and systems – which may include some or all of the following - project tracking, coordination of delivery, diary management, internal and external communications.
- To support Senior Consultants with the delivery of client projects, including but not limited to desk research, writing reports, presenting research findings, preparing presentations, and supporting with research interviews and focus groups.
- To deliver standard consultancy services.
To deliver the highest standards of project and client management
- To ensure an excellent client experience.
- To deliver project delivery plans for tracking progress on delivery.
- To contribute to the development of team resources, systems and processes.
To support relationship management and business development
- To collate and draft proposals for new work, including budgets, gantt charts and supporting information.
- To maintain relationships with clients and stakeholders in order to gain intelligence and knowledge of sector issues, to support development and provision of consultancy and other services.
To represent The Audience Agency through external communications
- To represent The Audience Agency externally to clients as required.
- To contribute to internal and external events by supporting colleagues.
- To provide relevant content and resources for The Audience Agency website, newsletters and other communication channels.
To support The Audience Agency to grow and develop
- Keep abreast of trends and changes in the sector through continuing professional and personal development.
- To model best practice in diversity and inclusion.
- To model The Audiences Agency’s values in all work with colleagues and clients.
Person Specification
Qualifications, Knowledge and Experience
- Experience of project management.
- Experience of coordinating or delivering research including a working understanding of research methods, quantitative and qualitative, and using digital tools and insights.
- Understanding of audience development, marketing and/or community engagement.
- Understanding of the needs and interests of a diversity of people and the principles of diversity, inclusion and equality.
- Understanding of the issues faced by the arts, culture and heritage sector in the UK and internationally.
Skills
- Proven ability in project management OR of working in a cultural setting to deliver projects.
- Ability to analyse and present research and data from a range of sources.
- Demonstrable attention to detail, displaying accuracy, rigour and thoroughness.
- Critical thinking skills and ability to develop and present reasoned insights.
- Excellent written and verbal communication skills at a professional level.
- High levels of customer service and professionalism in delivery.
- Ability to demonstrate active listening and learning skills.
- Ability to manage and prioritise workload across a number of different projects and demands, in a busy environment.
- Ability to deliver on time, to budget and to a high standard.
- Ability to work on own initiative as well as a member of a team and to demonstrate a collaborative approach to work.
- Excellent IT skills including Excel, Word, PowerPoint.
- Ability to display numerical confidence
Personal Attributes
- Adaptable and open to change.
- Able to demonstrate a solution focused collaborative approach to working – especially cross team.
- Willingness to continue professional and personal development.
- Interest in The Audience Agency’s work and mission, and an ability to demonstrate these values in own way of working.
- Understanding of diversity and inclusion across the breadth of the role and operating in the context of the organisation.
- Interest in arts, culture and heritage.
