Deadline for applications: Wednesday 16 July 2025 at 5.00pm
Full-time salary: £31,000, depending on experience
We work across the culture and public sectors to support the development of policy, strategy and initiatives which increase the depth and breadth of cultural and creative opportunity. We do this through high-quality evidence-gathering, research and development.
The Programme Manager works across all TAA pillars with a view to enabling complex, often multi-partner, multi-strand programmes and initiatives, providing robust administrative support, research co-ordination and stakeholder management. You will support consultants and researchers to deliver projects on time, to the specification and within budget.
You will have experience in the public sector and some knowledge or interest in culture and creativity and of the power of data and technology to drive change. You will bring your knowledge of co-ordinating processes, people and multi-strand programmes to help TAA deliver excellent value, and develop effective new systems.
Why you should apply
You will get to play to your strengths in administrative excellence, organising others, programme management, negotiation and clear communication. You will use your experience across the wider public, tech and/or commercial sector to optimise TAA’s work.
You will enjoy a varied working week, designing project plans, managing budgets and relationships, anticipating risks, co-ordinating diaries, while also dotting “i”s and crossing “t”s, as part of a busy and innovative team.
Working from home, and on-site with clients as required, you will be able to organise your time flexibly, and be part of a supportive, welcoming and experienced team of consultants and researchers.
This role is an opportunity to develop knowledge and skills and increase understanding of the culture sector. You will be encouraged to develop your own practice, and share your knowledge with a wider, always-learning team.
Key Result Areas
Programme & Project Management
- Design project/programme plans with lead-consultants and/Programme Director (including budget and risk-register).
- Manage project/programme plans in line with The Audience Agency’s practices and systems: project set-up and tracking, billing, coordination of internal and/or external teams, diary management, project documentation, internal and external communications.
- Set-up and manage contracts with clients, any external contractors or partners.
Liaison across the delivery team, ensuring all members are clear about their role, schedule, and deliverables. - Support delivery of well-communicated, high-impact reporting.
- Ensure an excellent client experience, include gathering feedback.
- Provide any other administrative support to the project team as required.
- Manage the administration and coordination of small and large scale in person and online events as required.
Develop new business and client relationships
- Support lead-consultant or Project Director in developing proposals and responding to tenders, including budgets, project plans (Gantt chart etc), sourcing suppliers and partners, and collating supporting information.
- Maintain a high quality of stakeholder management at all times.
Support The Audience Agency to grow and develop
- Contribute to development of better systems and processes.
- Model best practice in programme management, and coach others in it.
- Represent The Audience Agency to clients, partners, funders and policy makers.
- Contribute to internal and external events by supporting colleagues.
- Provide occasional content for website, newsletters and other channels if required.
- Keep abreast of trends and changes in the sector.
- Model our values, including good practice in diversity, equity and inclusion.
- Contribute to the development of team resources and learning.
- Help create a supportive, nurturing and creative working environment.
Person Specification
Qualifications, Knowledge and Experience
- Experience through work or study of:
- conducting quantitative survey research
- analysing data.
- Good understanding (and ideally some experience) of:
- research methodologies
- principles and value of audience/market research
- applying research in a user, customer or audience context.
- Understanding of statistical applications in market research context.
- Knowledge of (or ability to learn) specialist software packages (e.g. Snap Surveys, ArcGIS, SPSS) and geo-demographic classification systems (e.g. Audience Spectrum, Mosaic or ACORN).
Skills
- Ability to interpret research data and convey findings to a diverse range of people.
- Ability to use and analyse database information.
- Demonstrable attention to detail, displaying accuracy, rigour and thoroughness.
- Critical thinking skills and ability to develop and present reasoned insights.
- Excellent written and verbal communication skills at a professional level.
- High levels of customer service and professionalism in delivery.
- Ability to demonstrate active listening and learning skills.
- Ability to manage and prioritise workload across a number of different projects and demands, in a busy environment.
- Ability to deliver on time, to budget and to a high standard.
- Ability to work on own initiative as well as a member of a team and to demonstrate a collaborative approach to work.
- Excellent IT skills including Excel, Word, PowerPoint.
- Ability to display numerical confidence.
Personal Attributes
- Willingness to continue professional and personal development.
- Interest in The Audience Agency’s work and mission, and an ability to demonstrate these values in own way of working.
- Understanding of diversity and inclusion across the breadth of the role and operating in the context of the organisation.
- Interest in arts, culture and heritage.
