Meeting the needs of everyone in your community is a top priority. We work with you to inform and design your offer for all audiences.

We work with lots of organisations to help them to listen to what people are really saying – and to make lasting change towards improving access and being more inclusive.

Working with our regular collaborators, we can help you to:

  • Review your accessibility. Audit your facilities and services from the perspective of disabled, family or other first-time users.
  • Engage with your community. Carry out accessible research and sensitive consultation with people in your community.
  • Have the right conversations. Take part in meaningful dialogue with BAME communities and their organisations.
  • Identify unintentional barriers. Recognise where discouragement might occur, especially in the context of race, socio-economic status, class or disability.
  • Work cooperatively. Co-design spaces and activities that are relevant and universally accessible.
  • Empower your team. Enable your staff to explore and address issues of unconscious bias in a refreshing, engaging way.
  • Appeal to funders. Develop an audience strategy to support fundraising requirements and meet major funding bodies' needs.

Off the shelf

Our off-the-shelf solutions are quick-win ways to make meaningful change fast.

designed for you

We work directly and collaboratively with your team to help you address your organisation's unique challenges and design long-term solutions that are right for you.

Visitor Journey Mapping

Understand your visitor experience start to finish - from content & curation to parking and loos.

Image of 3 Left under install, A Stagg
Image of Boy in headphones

Visitor-Centred Accessibility Review

With input from expert collaborators, local communities and your own team, we help you to review the accessibility of your offer and consider how to improve.

Audience Centred Experience Design

Creating end-to-end experiences for and with your visitors is the key to building lasting relationships with a totally new and more diverse audience.

Image of Animated crowd at music performance

RElated Resources

Image of Maya Sharma
Maya Sharma

Maya is The Audience Agency’s lead on diversity and inclusion. She is experienced in developing strong learning, engagement and participation programmes with diverse communities, as well as helping organisations identify and tackle barriers that exist for under-represented audiences. She is skilled in designing creative research and evaluation tools where more traditional methods are unlikely to work.

Image of Case in Point | Enhance
Case in Point | Enhance

We have been working with Extant, the UK’s “leading national organisation for the development and delivery of opportunities for visually impaired people to engage with the performing arts”, to evaluate the impact of their innovative Enhance pilot program.

Image of Feature | A snapshot of older audiences
Feature | A snapshot of older audiences

What are the characteristics, interests and motivations of the over-65 demographic? Lucie reveals all.

Image of Report | Art UK Audience Broadening Initiative Report
Report | Art UK Audience Broadening Initiative Report

We have recently worked with ArtUK to diversify their online audiences, specifically focusing on attracting BAME and 16 - 24 year olds.

Image of Learning Diaries | Research for Everyone: participatory research and evaluation
Learning Diaries | Research for Everyone: participatory research and evaluation

Research Assistant, Sophie Hobson, reflects on the particularities and similarities of creating participatory research experiences that are accessible for people with autism.

Image of Learning Diaries | Nothing About Us, Without Us
Learning Diaries | Nothing About Us, Without Us

Our newest Junior Consultant, Kerry, talks toolkits and tips for best engagement practice with Deaf and disabled audiences.

Image of Case in Point | British Museum
Case in Point | British Museum

Working with the British Museum to create a Roadmap resource, complete with tools and templates, that can be used by organisations across arts, culture and heritage to diversify their recruitment practices.

Image of Using Your Area Profile Report Plus
Using Your Area Profile Report Plus

An Area Profile Report Plus (APR+) gives a detailed view on the profile and demographics of a particular area, including splits by postcode sector.

Image of Case in Point | Visitor Journey Mapping in a London museum
Case in Point | Visitor Journey Mapping in a London museum

Working with a London museum to understand the impact that their new contemporary entrance and more accessible exhibition space has had on improving visitors' experiences.

Image of Case in Point | For the Love of Words
Case in Point | For the Love of Words

Working with writer and performance poet Louisa Adjoa Parker to evaluate her ACE funded prison and community based spoken word project.

Image of A new look for our website
A new look for our website

We've added a lick of paint to our website to make our content more available, navigable and, above all, accessible for you.

Image of Learning Diaries | Evaluation with blind and visually impaired audiences
Learning Diaries | Evaluation with blind and visually impaired audiences

Maya Sharma shares her experience of evaluating an engagement project with blind and visually impaired audiences